Shipping Policy

Thank you for shopping with Tim's Chili Oil. Please review our shipping policy below for details on processing times, delivery, and how we handle weather and food-safety considerations specific to our products.

Processing Time

Orders are processed within 3-5 business days of purchase. Orders placed on weekends or holidays will be processed the next business day. During high-volume periods (e.g., holidays, promotions), processing may take up to 7 business days.

Shipping Methods & Delivery Times

We offer the following options at checkout:

* Standard Shipping: 3-5 business days

* In-Person: Agreed upon date/time

* Local Delivery: Within a reasonable distance and agreed upon prior to order

* Free Shipping: on occasion

Delivery times are estimates provided by our shipping carriers and how Tim, or his team, is feeling at that time and are not guaranteed. Tim's Chili Oil is not responsible for delays caused by the carrier, weather, customs, or other events outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your order weight/size and destination. We offer free shipping on in-person orders and some local deliveries. On occasion, we will offer free shipping with minimum purchases.

Weather & Temperature Considerations

Because chili oil is a food product, extreme temperatures during transit can affect quality. During periods of extreme heat or cold, we may delay shipment or adjust packaging (e.g., insulated packaging) to protect product quality. We are not liable for quality changes caused by extreme weather conditions once a package has been delivered and left unattended.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 1-2 days for tracking information to update.

Shipping Restrictions

We currently ship within Arizona only.

Lost or Stolen Packages

Tim's Chili Oil is not responsible for packages that are lost, stolen, or damaged after being marked as "delivered" by the carrier. If you tracking shows delivery but you have not received your package, please contact the carrier directly, and reach out to us at customersupport@timschilioil.org so we can assist where possible.

Damaged in Transit

If your order arrives damaged, please refer to our Refund & Return Policy for next steps on reporting and resolving damaged shipments.