Refund & Return Policy
Thank you for shopping with Chino Latino CO, LLC. Because we sell consumable food products, our refund and return policy is designed with product safety and quality in mind.
Due to the nature of food products, we do not accept returns of opened or used items
For your safety, we cannot resell or restock any chili oil once it has left our facility
Damaged or Defective Products
If your order arrives damaged, leaking, or defective, please contact us within 7 days of delivery at customersupport@timschilioil.org with:
​
* Your order number
* A photo of the damaged item and packaging
​
We will offer a replacement or full refund for verified damaged or defective products
Incorrect Orders
If you received the wrong item, please contact us within 7 days and we will correct the order at no additional cost to you.
Order Cancellations
Orders can be cancelled for a full refund if the request is made before the order has shipped. Once an order has shipped, it cannot be cancelled.
Non-Returnable Items
* Opened or partially used products
* Products damaged due to misuse or improper storage after delivery
* Sale or clearance items (if applicable)
Refund Processing
Approved refunds will be issued to your original payment method within 5-10 business days of approval. Please note that it may take additional time for your bank or credit card company to process the refund.
Shipping Costs
Original shipping costs are non-refundable, except in cases of our error (damaged, defective, or incorrect items). Return shipping costs, where applicable, are the responsibility of the customer unless the return is due to our error.
Satisfaction Guarantee
Not happy with the flavor? Contact us within 7 days of purchase and we'll refund you.